UPDATE: FRIDAY 7/19/2024 7 a.m.

The Colorado Springs Fire Department (CSFD) said while the comm center is experiencing technical issues, first responders are continuing to respond to 911 calls and regular patrols remain active in the city. CSFD wants the community to still call 911 for any life-threatening situation or crime in progress.

Drivers involved in serious crashes that involved death or serious injuries requiring medical attention, or if alcohol or impairment is suspected should call 911. However, if all drivers are present with a valid driver’s license, vehicle registration, and insurance information and there is no property damage or injury, you can report the crash within 72 hours online.

CSFD said the computer issue impacted Colorado Springs at around 10:30 p.m. on Thursday, July 18 and City I.T. is working to address the issue.

FRIDAY 7/19/2024 6:18 a.m.

(COLORADO SPRINGS) — The Colorado Springs Fire Department (CSFD) and Colorado Springs Police Department (CSPD) said a global failure related to cybersecurity firm CrowdStrike and Microsoft Windows impacted the 911 Comms Center on Friday, July 19.

CSFD posted to social media a little after 5 a.m. on Friday that due to the error, all computers in the Comms Center were down impacting CSFD and CSPD as both are run out of the same dispatch center.

CSFD wanted to emphasize that 911 calls are still being received and fire crews are being called to alerts. CSPD said it was on Priority Dispatch and Accident alert status and is asking the public to call 911 during an emergency, all other non-emergency situations or crimes should be reported online.

Colorado Springs Airport (COS) said the outage has impacted flights globally and travelers should contact their airline directly for any changes in flight status before coming to the airport for any planned travel.