(NATIONAL) — The Permanent Change of Station (PCS) Joint Task Force announced that a 24/7 call center is now available to help service members, Defense Department civilians, and their families with their government moves.

“When a military family reaches out for help, they shouldn’t have to chase answers,” said Army Maj. Gen. Lance G. Curtis, PCS JTF commander. “This call center ensures someone takes responsibility and stays with them until the issue is fixed.”

Service members can call (833) 645-6683, email [email protected], or visit the PCS JTF webpage for support, and they will have their cases triaged before being escalated to the PCS JTF call center.

When service members undertake a government household goods move and contact the call center, trained military personnel log the issue into a centralized tracking system, after which they receive regular, personalized updates until the issues are resolved.

“First, we receive a warm transfer from the system response center, where they explain the issue the service member is experiencing,” said Marine Corps Sgt. Garay Reyes, a PCS JTF call center action officer. “Next, we pull the incident number or ticket to review the history of the situation. From there, we begin our own process to pinpoint the issue and find a reliable solution that meets the service member’s needs. Throughout the entire process, our team follows up with the service member until the incident is fully resolved.”

The call center is available at all times to any military family worldwide, ensuring they receive assistance with household goods moves regardless of their time zone.

Personally procured moves are still the responsibility of service members, though the task force call center can attempt to help wherever possible.